Terms of service

TERMS & CONDITIONS

This website ("Site") is operated by VUJIS PRIVATE LIMITED ("the Company", "we", "us", or "our"), trading as Zunuci, a private limited company incorporated in India under CIN U63119TS2025PTC199220, with its registered office at WeWork Krishe Emerald, Kondapur Main Road, Laxmi Cyber City, Whitefields, Serilingampally Mandal, Ranga Reddy District, Hyderabad, Telangana 500081, India. By accessing or purchasing from the Site, you agree to be bound by these Terms and Conditions ("Terms"), together with any policies referenced within them. These Terms apply to everyone who uses the Site, including browsers, customers, and anyone submitting content to us. If you do not agree with these Terms, please do not use the Site.

GOVERNING LAW & CONSUMER RIGHTS

These Terms are governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019, the courts at Hyderabad, Telangana have jurisdiction over any dispute arising from these Terms or your use of the Site. Nothing in these Terms limits any consumer rights you have under Indian law.

ELIGIBILITY

By using this Site, you confirm you are at least 18 years old and able to enter into a binding contract under the Indian Contract Act, 1872. You agree to use the Site only for lawful purposes and in compliance with all applicable laws and regulations.

CHANGES TO THESE TERMS

We may update these Terms from time to time at our discretion. Updates take effect once posted to this page, and it’s your responsibility to check back periodically. Continuing to use the Site after changes are posted means you accept the revised Terms.

ACCURACY OF INFORMATION

We aim to keep product descriptions, pricing, and availability on the Site accurate and current, but we don’t guarantee that all content is free of errors. We reserve the right to correct mistakes, update information, or change pricing or availability at any time without prior notice.

HEIGHT-BOOST FOOTWEAR & USE DISCLAIMER

Our footwear is designed to add height through internal construction — an engineered wedge built into the sole, rather than an external platform. The exact amount of lift can vary slightly depending on your foot shape, existing footwear habits, and how the shoe is worn. As with any new footwear, we recommend easing into regular wear to allow your balance and gait to adjust. To the extent permitted by law, we accept no liability for injury or discomfort arising from improper use, failure to allow an adjustment period, or from wearing our footwear in situations that call for a stable, flat sole — including driving, operating machinery, climbing stairs, or walking on uneven ground.

SIZING & FIT

We do our best to make our sizing guidance accurate, and it’s your responsibility to check the size information on each product page before ordering. If you’re unsure which size to choose, contact us at support@zunuci.com before you buy. Once a pair has been worn outside, it’s treated as used and can only be returned if there’s a manufacturing fault — see Returns & Refunds below. Because screens display colour differently, the actual product may look slightly different to the images on the Site.

ORDERS & FRAUD PREVENTION

We reserve the right to refuse, cancel, or limit any order at our discretion, particularly where we suspect fraud or a breach of these Terms; any payment for a cancelled order will be refunded in full. You agree to provide accurate billing, delivery, and contact details, and to keep them up to date.

PRICING, TAXES & PAYMENT

All prices are in Indian Rupees (INR) and include GST and any import duties. Prices may change without notice, but the price confirmed at checkout is the price you pay. Payments are processed securely by our payment partner Razorpay; we never see or store your full card details.

RETURNS & REFUNDS

We offer 30-day returns on unworn items in their original packaging, with no restocking fee. We cover the cost of return shipping on every return or exchange. Refunds are issued to your original payment method once we’ve received and inspected the returned item. See our Return & Refund Policy for full details, including cancellations.

RESALE & COMMERCIAL USE

Products purchased from the Site are for personal use only. Reselling or commercially distributing our products without our written permission isn’t allowed, and we reserve the right to cancel orders we believe are intended for resale.

REVIEWS & USER CONTENT

If you submit a review, photo, testimonial, or other content to us or tag us on social media, you give us a non-exclusive, worldwide, royalty-free licence to use, reproduce, and share that content for marketing purposes, including on the Site and our social channels. You confirm that anything you submit is your own, is accurate, and doesn’t infringe anyone else’s rights.

SMS, WHATSAPP & MARKETING COMMUNICATIONS

If you opt in to receive marketing messages from us by email, SMS or WhatsApp, you agree to receive messages relating to your orders, promotions, and account updates. Message frequency varies, and standard message/data rates may apply. You can opt out at any time using the unsubscribe link or by replying STOP.

INTELLECTUAL PROPERTY

All content on this Site — including the Zunuci name, logo, product designs, and imagery — belongs to us or our licensors. You may not copy, reproduce, or use any of it without our written permission.

THIRD-PARTY TOOLS & SERVICES

We may link to or use third-party tools, plugins, or platforms as part of the Site. These are provided as-is, and we’re not responsible for issues arising from your use of them.

EVENTS OUTSIDE OUR CONTROL

We won’t be held responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, transport disruptions, government action, pandemics, or technical failures affecting our suppliers or carriers.

LIMITATION OF LIABILITY

To the fullest extent the law allows, our total liability to you for any claim relating to the Site or our products is limited to the amount you paid for the product in question. We’re not liable for indirect or consequential losses, including lost profits or data. Nothing in these Terms excludes liability where it would be unlawful to do so.

INDEMNITY

You agree to cover us against any claims, losses, or costs (including reasonable legal fees) arising from your breach of these Terms or misuse of the Site or our products.

SEVERABILITY

If any part of these Terms is found unenforceable, that part will be removed and the rest will remain in effect.

ENTIRE AGREEMENT

These Terms, along with our Privacy Policy and any other policies referenced here, make up the entire agreement between you and VUJIS PRIVATE LIMITED regarding your use of the Site, replacing any prior agreements or understandings.

GRIEVANCE OFFICER

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our Grievance Officer is Yash Bolarum, VUJIS PRIVATE LIMITED, WeWork Krishe Emerald, Kondapur Main Road, Laxmi Cyber City, Whitefields, Serilingampally Mandal, Ranga Reddy District, Hyderabad, Telangana 500081, India. Email: support@zunuci.com. Phone: +44 7380 328018. We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.

CONTACT & LEGAL ENTITY DETAILS

VUJIS PRIVATE LIMITED (trading as Zunuci)
CIN: U63119TS2025PTC199220
GSTIN: 36AALCV1104C1ZS
Registered office: WeWork Krishe Emerald, Kondapur Main Road, Laxmi Cyber City, Whitefields, Serilingampally Mandal, Ranga Reddy District, Hyderabad, Telangana 500081, India
Email: support@zunuci.com
Phone: +44 7380 328018